Personal Safety Training

Active Learning

Ever wondered why after sending staff on costly training they come back to work and after a few days they’ve got back in to the same habits the training was designed to break?

This can happen for a number of reasons but is usually because the training has failed to ‘actively’ involve them in learning. This is not to say that the tutor lacked expertise or subject knowledge, nor even that the delegate wasn’t enthused by what they heard, but all too often corporate training is presented in the form of a lecture, by a tutor presenting from the front of the room using power point – in sessions that may be up to 90 minutes duration without a break.

It’s not called ‘death by power point’ for nothing!

What you may not know is that the adult human concentration span is limited to between twelve and twenty minutes and for children this is even shorter. By forty minutes in, the learner has taken just about as much as they can before they begin to lose their ability to concentrate and everything else that follows washes over them. This is known as passive learning.

So how do expert tutors manage this effect?

Active learning is currently a hot topic with educationalists. Ways of designing training using active learning methods are of particular interest to researchers seeking ways to engage and effectively deliver education to school children. And for anyone buying corporate training there is no reason why this research shouldn’t deliver benefits for you as well.

‘Research shows that active learning is much better recalled, enjoyed and understood. Active methods require us to ‘make our own meaning’, that is, develop our own conceptualisations of what we are learning. During this process we physically make neural connections in our brain, the process we call learning. Passive methods such as listening do not require us to make these neural connections or conceptualisations’. Geoff Petty – Teaching Today

From this research educators found that by changing the pace of delivery – by giving learners a task to complete which uses the skill or knowledge taught, that skill or knowledge is ‘embedded’ more efficiently with the learner. The learner gets an opportunity to practice what they have been taught; the tutor observes learners using their new found skill or knowledge and checks to make sure that they have understood/mastered what was presented, correcting any misconceptions. Best of all concentration levels don’t flag as much as they would in a lecture. By using the skills/knowledge at the time of training – when learning is revisited in the workplace, recall is more efficient and hence you get a better result for your training budget. So next time you think about booking training, try asking what sort of active learning methods the provider uses to embed learning!

For more information on Conflict Resolution training please visit
http://www.brooksjordan.co.uk

Effective training

It’ no surprise that with the current economic climate that people are becoming more and more angry.

Let’s face it we all have a right to be angry at the moment.

Who is not angry with the banks for bringing the world economy to its knees? with our Local Authorities cutting services, and of course we have the expenses scandal and the newspapers taping our phones and invading our privacy.

People have every right to be angry but what they don’t have is a right to be hostile and abusive towards others.

Anger in the workplace:

With the current government cut backs many employees are experiencing increased workloads, are having extra duties placed upon them, their pay frozen or cut all of which can lead to increased stress levels.

Psychologists have identified three different types of personality

Type A: These individuals are aggressive, impatient, competitive, hit the roof if they have to stand in a queue or some-one has the audacity to be a few minutes late for a meeting with them.

These individuals appear to be completely stressed out and rushing around but not really getting very far.

Who remembers the actor John Cleese’s in Fawlty Towers demonstrating a perfect example of the above

Type B: These individuals are the total opposite to the above as they always appear to be calm and relaxed even in a crisis they are able to rationalise the situation and make those around them feel completely at ease.

Again going back to the TV Bobby Ewan in the famous sit com Dallas typified the type 2

constantly staying calm and rational whist battling with his type A brother JR always, Bobby always trying to do what is right and fair for every-one and rarely getting emotional.

Type C: Tend to bottle up their emotions and if challenged will usually total deny that there is anything wrong.

This type is often the most difficult to deal with as they can explode on you without warning.

In conflict resolution training we talk about the pre-attack triggers, Warning & Danger signs and the importance of identifying and responding appropriately to these signals to diffuse and prevent escalation.

Type C’s are often experts at hiding their emotions and don’t need to be triggered as they are already there waiting to move onto the next stage of the assault cycle escalation in many cases this is compounded by the fact that the person they eventually explode on is not the person they are angry with but some innocent bystander who was just in the wrong place at the wrong time.

How many times have you watched the news on the television about some tragedy involving some-one going on a killing spree shooting neighbours, relatives, colleagues, or total strangers and you hear people who knew them being interviewed saying things like they were perfect neighbours, friends or colleagues very quiet, kept themselves to themselves etc.

Examples of the above include the Hungerford disaster (Michael Ryan), Dunblane Massacre: (Thomas Hamilton), Kimbra Taxi driver (Derrick Bird) and Raoul Moat who taunted Northumberland police prior to taking his own life.

The perfect solution for the workplace is to only employ type B’s if you want to have a safe and enjoyable place to work, but reality is not like that.

I suspect most people reading this like myself have worked with both type A’s & type C’s

These individuals if not checked are a burden to both others and themselves.

Attending a good Conflict Resolution training course will help staff identify types A & C.

Conflict resolution training will also give staff the necessary tool kit they need to identify the triggers, the Warning & Danger signs enabling them to apply the appropriate diffusion strategies.

Types A & C could also benefit from conflict resolution training and benefit further by attending a Stress Management training course

Brooks Jordan Training Services training provide training on both Conflict Resolution, Stress Management and a host of Corporate Management training programmes.

For more information please visit our web site http://www.brooksjordan.co.uk

Consequences of  failing to provide Conflict Management training:

Five things you need to know about handling conflict in the workplace if you want to protect your staff and avoid an expensive prosecution and adverse publicity.

A recent Magistrates Court prosecution brought by the Health and Safety Executive last month (January 2012) demonstrates the costs for organisations which fail to invest in training aimed at addressing work place violence, refer to article below.

Social care workers exposed to violence and aggression

A social care organisation has been fined for exposing workers to the risk of violence and aggression.

The Health and Safety Executive (HSE) launched an investigation at Dimensions (UK) Ltd, a not-for-profit organisation that provides support services for people with learning disabilities, after a support worker was kicked in the eye by a client on 31 December 2009.
The investigation revealed that between March 2009 and December 2010, Dimensions did not have adequate processes in place to control the risk of workers being exposed to violence and aggression.

Dimensions (UK) Ltd, in Reading, was fined a total of £14,000 and ordered to pay £30,000 in costs after pleading guilty to breaching Section 2(1) and Section 3(1) of the Health and Safety at Work etc Act 1974.

So how can organisations be sure they are compliant with current Health & Safety legislation?

1. To comply with current Health & Safety legislation employers must carry out a Risk Assessment and have Policies & Procedures in place to address potential workplace violence.

2. The risk assessment must be carried out by a competent person. In reality this is usually carried out by individual/individuals who have personal knowledge with the working practices and any potential high risk duties that employees are responsible for carrying out.

3. Policies and Procedures must be put in place with control measures to address the identified issues to reduce risk as far as is practical.

4. If training issues are identified e.g. the need for Personal Safety, Conflict resolution/Management, Breakaway Skills or Physical Intervention Skills training this must be addressed.

5. A system/ procedure for recording Critical Incidents must be put into place.
Continual assessment must take place to establish that the policies and training are having the desired effect in reducing incidents of workplace violence.
Staff must be encouraged to complete a critical incident form for every incident even if the incident appears trivial or it was a near miss.

These reports must be reviewed on a regular basis and further control measures should be put in place if ongoing issues are identified.

Should an incident occur which results a serious to an employee the enforcing government body the Health & Safety Executive will be checking that the above criterion has been adhered to?
Failure to address any of the five above stages will normally result in a prosecution.

As can be seen from the above prosecution failure to invest in Conflict Management training can be costly for an organisation and lead to bad/adverse publicity.

During the trial at Newcastle Magistrates Court particular reference was made to the fact that due to lack of training the employee was not able to recognise the triggers which precede a violent assault and that no control measures had been put into place after previous incidents and near misses.

Sources: Workplace Law  http://www.hse.gov.uk/press/2012/coi-ne-00812.htm

Here at Brooks Jordan training services we are finding that more and more organisations are now sending their staff on Personal Safety, Conflict Management and Physical Intervention training courses even before they actually take up their current employment duties which will obviously give them and their staff much greater protection.

This is actually mandatory now in many organisations e.g. the Security Industry.
Prior to commencing employment as a door supervisor or event steward employees will need to attend an accredited level 2 award (City & Guilds 1884 Conflict Resolution or equivalent).

For more information about training in Workplace Violence. Personal Safety, & Conflict Management visit our web site: www.brooksjordan.co.uk

There are many causes of workplace conflict & there are few organisations that do not experience this at some time or other.

Causes include poor management, individual anger management problems, stress possibly due to a bad working environment or problems at home this list is not exhaustive.

Below is an example of the tragic consequences of stress/conflict in the workplace not being addressed.

Teacher arrested on suspicion of attempted murder
Pupil allegedly hit with a dumbbell.

Teacher Peter Harvey not guilty over dumbbell assault on pupil
A teacher who beat a boy’s head with a dumbbell while shouting “die, die, die” walked free from court yesterday after being cleared of attempted murder because he was mentally unwell and had been tormented by the pupil.
In a case that raised doubts about whether there was sufficient help available for stressed teachers struggling with disruptive children, Peter Harvey, 50, was cleared after the jury deliberated for little more than an hour. He was also cleared of grievous bodily harm with intent.
You can read the full story here: http://www.guardian.co.uk/uk/2009/jul/09/teacher-arrested-mansfield
Peter Harvey did not go into work on that particular day with the intention of attacking a pupil with a set of dumbbells that would be totally illogical, but when adrenalin kicks in logic goes out the window.
For an assault such as this to take place a person first needs to be triggered
Road rage is a good example of this the trigger normally being someone cutting you up.
This sends a message to the brain that danger is imminent and chemicals are released at the speed of Concorde as we enter into the flight or fight mode.
Peter Harvey did not need to be triggered on that particular day he was already triggered from previous encounters with certain pupils who had been constantly baiting him and he was entering the next stage on the “Assault Cycle” Escalation which led to the Crisis stage where the attack took place.
Could Conflict Resolution/Management training have prevent this
One of the elements contained in conflict resolution training is Non verbal communication, we can-not not communicate identifying the early Warning and Danger signs are the key to prevention in cases such as this.
Stress is a major contributor to conflict and conflict increases at particular times of the year.
We have just got to the end of another year and listening to the news as I was writing this article I was saddened to hear that there had been at least one death each and every day through the festive session in the UK alone that was caused through some kind of conflict.
The world would be a better/safer place to live if conflict was identified (in others & self) and dealt with in the early stages and this can only be achieved with training.
Brooks Jordan work with schools throughout the UK to provide Conflict Resolution to teenagers to prepare them for the challengers they will encounter as they move into the adult world and we wonder is it not now the time to have this training as part of the national curriculum .

For information about the training provided by Brooks Jordan please go to: www.brooksjordan.co.uk

Or contact Chris email address: chris@brooksjordan.co.uk or telephone on 01623 407793

What is Conflict Resolution or as it is sometimes called Conflict Management training?

Conflict Resolution/Management training courses often cover a wide area.

The training usually contains elements of Personal Safety/Lone Working and managing difficult/potentially violent individuals.

Conflict Resolution training can also include Disengagement, Breakaway Skills and even Physical Intervention training, e.g. the new door supervisors training course now includes both Breakaway Skills training & Physical Intervention training which are nationally accredited and fully endorsed by both the SIA and Skills for Security.

However the security industry, the medical profession and law enforcement agencies all agree that Physical Intervention should always be the last resort and only considered when all other options have failed.

The starting point prior to training in conflict resolution is to find out what issues the contracting organisation is experiencing and the initial assessment should include a full training needs analysis.

This will allow the course designers to prepared relevant work related scenarios for delegates to work with during the training.

Communication skills need to be explored and delegates need to be able to use the relevant Communication skill tools to practice diffusion techniques when working through their work related scenarios.

Delegates also need to able to identify different types of conflict that they may experience which can be divided into three broad areas as follows.

• Conflict in the work place: e.g. conflict with colleagues, management, work place bullying etc.
• Conflict with service users: individuals whom the engage with outside their own organisation.
• Conflict within ourselves: Anger management issues.

All three elements can often be found in one organisation and if not managed this can have a devastating effect on staff morale and in the worst case scenario even bring down an entire organisation.

There are many reasons for conflict in the work place and the conflict needs to be identified and dealt with swiftly before it escalates into something far more serious.

Training in this area is far more difficult than in the other two categories.

The training needs analysis will often identify numerous training issues and different training needs, e.g. one to one training (anger management issues), Individual group work, and whole group participation.

The training will need to be delivered by highly qualified and experienced trainers.

Qualifications should include a general teacher/trainer qualification (Ptlls) or an equivalent qualification. A qualification in communication skills, e.g. NLP or TA (ideally both), and finally a recognised Conflict Resolution qualification such as the level 3 award in Conflict management.

Trainers need also to have personal experience of dealing with conflict and ideally have considerable counselling skills.

In my January 2012 blog I will be identifying the causers of workplace conflict and how to address these to create a better working environment for staff and management alike.

For information about conflict resolution training go to our web site: www.brooksjordan.co.uk or email Chris @brooksjordan.co.uk

Lone female being approached in her car

Car Safety

Fact – we are now much safer in our homes. Modern alarms and double-glazing make breaking into your home far more difficult for would-be burglars. The same is true of cars – modern vehicles are harder to steal.

So what do criminals need to get into your house or car…?

Answer: Your  keys, which is one reason why street crime has recently increased. To avoid falling victim we need to be more aware of our surroundings when we are out and about.

The following message is an example of one person’s bad experience that they wanted to share with others.
“If you’re anything like me, your usual driving practice is to get straight into the car, lock it and start the engine ready to drive off. You then use your rear view mirror to check the coast is clear before you reverse out of your parking space. It’s at this moment that you spot the piece of paper under the rear windscreen wiper.

WHATEVER YOU DO – DON’T GET OUT OF YOUR CAR TO CHECK WHAT IT IS!

Someone just behind you or in the next car or hidden nearby is just waiting for the moment you get out of your car to check the note they left.
And once you do that…..
It only takes a second for the car thief to jump in and steal your car – and where are your mobile phone and purse? In your handbag on the passenger seat, so they’ve been stolen too. Take my advice – just ignore the piece of paper – drive away and when you’re in a safe location, then stop and get out to see what it is.”

Lone female returning to a vehicle
But it could be worse than car jacking – supposing its you rather than the car the assailant wants.
Do you advertise the fact that you are a woman driver? Or worse still that you are a single woman driver? Do you advertise to a would-be assailant what time you will be collecting your car? – No? Well how many of us leave our driving shoes in the passenger foot well when we go for a night out in town? Or put a parking ticket in the windscreen showing what time we have to be back by, or have the parcel shelf packed full of cuddly toys?
It’s a fact that we feel comfortable and cocooned in our cars and so we personalise them. Think about the evidence you leave in your car which might make you vulnerable to being identified. Then think about what you might leave in your car which would throw an attacker off the scent such as a motorbike magazine, a construction worker’s hat on the parcel shelf – or just leaving your car devoid of anything.
And supposing someone did get in to your passenger seat, what would you do?

Well the obvious answer is to get out if you can, but this may not be possible, e.g. you have your child strapped in the back of the car or the potential attacker prevents you by placing his hand over the seat belt release, or the environment is a potentially dangerous one anyway.

In situations such as this remember nothing is too much trouble for your personal safety, all you need to do at the first possible opportunity is have a minor accident. All you need to do is to drive into the car in front. Try to do this when you are in slow or a near stationary traffic queue so the person in front has to get out to see what has happened. Now you will be going home to your family rather than driving yourself to a crime scene. Don’t go mad here just 3-4 miles an hour will do just to get the attention of the other driver. Do you think your potential attacker is going to hang around whilst you exchange insurance details?

Please help us get the message out by forwarding this information to your friends and relatives now

Brooks Jordan often give high impact talks and after dinner presentations to women’s groups on this and other Personal Safety/Conflict Resolution issues.
If you have had a bad experience or a lucky escape and would like to share your experience with others, then please email us at Julie@brooksjordan.co.uk
Want more information then visit our web site www.brooksjordan.co.uk
If you would like an entertaining talk for your organization on the subject of personal safety, travel or any other personal safety/conflict management specific issues then please contact us at chris@brooksjordan.co.uk or just give us a call on 01623 407793

What is Conflict Resolution?

Conflict resolution is a general term often used to describe personal safety & managing violence/aggression training courses.

Do teenagers need conflict resolution/conflict management skills?

The answer is most definitely Yes

The facts: The most vulnerable members of society in the UK and many other countries are young men between the ages of 15 and 24.

Anger and aggression is a part of our every day life.  While as individuals our anger may be justifiable – who does not feel anger when they hear about the big payouts made to bankers, or cuts to public spending which will affect their quality of life or the riots.  But what people don’t have a right to be is hostile and abusive towards others.  Understanding what is acceptable and what is not is the key to managing anger successfully and avoiding aggression.

Brooks Jordan has been providing Personal Safety & Conflict Management training courses to both independent and state sector schools for over 15 years and the fact that we are called back year after year to repeat this training is testimony to the effectiveness of our personal safety programme for schools.

Do teenage girls need Conflict Management skills?  Again definitely – Yes.  Although young women are less disposed to physical aggression than young men the risk for women is always greater in a male to female confrontation, due to the imbalance in strength between men and women.  Hence for young women the risks are in relation to their personal safety, rather than girl on girl physical aggression.  Here avoidance and remaining alert to potential dangers are of greater importance than the risk of conflict or confrontation between women.   Nevertheless young women will be going out with young men and in groups so could easily be drawn into a conflict situation where conflict resolution skills could prevent a hostile encounter from escalating.

For these reasons Brooks Jordan’s Personal Safety Awareness for Students programme is specifically tailored to meet the needs of teenagers, men or women, heading off to college, university or further education in cities they will be unfamiliar with.  For the majority of young people this will the first time they have left the safety of their own home and family to experience the excitement and freedom of independent living.  Few will truly appreciate the risks they may face nor the realise how potentially more hostile their new environment in some of the big cities such as London, Glasgow, Manchester, Birmingham or Nottingham may be.  This is often quite a culture shock for students bought up in rural or less confrontational parts of the UK.

For more information about the training delivered to schools by Brooks Jordan go to

www.brooks-jordan.com

http://www.brooks-jordan.com/page/personal_safety_travel_safety_training_for_teenagers_young_adults

or ring us on (01623) 407793 and ask to speak to Julie for more information about this essential training for students.

Brooks Jordan is working with St Bede’s School in East Sussex to deliver personal safety training to students preparing to leave school for a gap year or to go to university.

When St Bede’s first approached Brooks Jordan they asked for breakaway skills training for their year 11 pupils but after the first booking, Senior Tutor Coranne Laws booked an additional date with managing violence & aggression trainers Chris Jordan and his team of experts for sixth formers.  Coranne commented,

‘We booked Brooks Jordan as part of a scheduled Personal Safety Day for year 11 students with the aim of preparing our students for the potential risks associated with the greater freedom and autonomy they begin to experience as they move into adulthood. We were looking to provide our students with some practical advice and techniques to enable them to avoid and manage possible threats to their personal safety when in the community, particularly in the evenings.’

Coranne went on to explain why St Bede’s had found Brooks Jordan’s training so useful;

‘The year 11 sessions were very successful, student feedback was positive and supervising staff supported the view that the Brooks Jordan sessions were excellent. Students were taught to understand aggressive body language and how to use their own body language to de-escalate potentially aggressive situations. Following this success we decided to book them again to train year 13 students, this time focusing specifically on preparing students for moving away to University. The trainers shared their knowledge of crimes commonly committed against students and gave advice to enable them to avoid common pitfalls.

Our 6^th formers appreciated the opportunity to discuss strategies and techniques and found the chance to practice breakaway techniques both enjoyable and empowering.’

Director Chris Jordan commented:

‘The training is about raising awareness, getting young people to consider potential risks and to plan ahead.  It’s also about looking out for each other when socialising – what might be regarded in police parlance as ‘target hardening.’

We’re delighted that St Bede’s School has chosen Brooks Jordan to deliver personal safety training to its pupils. The school is pleased with our work and we look forward to working with them for many years to come.

A Teacher who was stabbed in the chest with a pen by a pupil is one of more than 600 recorded attacks on Gwent council staff in the past two years.
Figures released under the Freedom of Information Act show 632 recorded physical attacks on members of staff across the five Gwent councils including Newport, Monmouthshire, Torfaen, Blaenau Gwent and Caerphilly.
Many of the attacks were on teachers, but there was no breakdown of the exact figures for the attacks on them.
Physical attacks ranged from head butts, punches, bites and kicks, mainly carried out by pupils towards teachers, the worst of which involved a teacher being stabbed in the chest with a pen by a pupil.
Dominic MacAskill, head of local government at public sector union UNISON said councils needed to continue working with the trade unions to put in place better health and safety protocols to protect front line workers and ensure that incidents were minimised.
He added: “Health and safety of public servants cannot be compromised even in this age of austerity.”
All the local authorities told the Argus violence or threats to their staff was unacceptable and staff safety is seen as of paramount importance.
Read More about attacks on Local government staff at: http://www.southwalesargus.co.uk/news/8758800.Council_staff_attack_figure_shock/
Protecting Council employees from attacks of Violence & Aggression
Shock at attacks on council’s staff

Northampton Chronicle 03.Jan 2011

Members of the public were violent or aggressive towards staff from Northampton Borough Council more than 80 times in the past 20 months, latest figures have revealed.
The statistics, which have been obtained by the Chronicle & Echo using the Freedom of Information Act, show that between April 2009 and December 2010, a total of 86 reports of violence or aggression against council staff were recorded.
In response, the council banned six members of the public from entering council offices and one person was given an ASBO.
Read more about attacks on council staff at:

http://www.northamptonchron.co.uk/news/local/shock_at_attacks_on_council_s_staff_1_2224022

Attacks on council staff are revealed by the Journal Jan 4 2011
More than 1,500 council workers a year are attacked in the North East, new figures reveal. On average more than five members of staff, including traffic wardens, teachers and care workers, are physically or verbally attacked in the North East every day.
And union leaders have raised fears that attacks could become more common as the public feels the pressure of the recession and council cuts lead to fewer staff on the job.
There were 5,019 attacks across the councils between the start of 2008 and October this year.
The information includes workers from all departments of councils. Attacks include physical violence, threats racist abuse and sexual assault.
Members of staff were stabbed, punched, kicked, bitten and hit by thrown objects.
Many of the attacks were carried out by children in care or adults with care needs, others by members of the public.
Although asked for the information by The Journal, in many cases councils were not able to say whether arrests had been made or charges brought.
Among the many attacks on teachers was a member of staff whose nose was broken by a pupil in an attack in 2009.
In Northumberland in June 2009, a worker in a children’s home was head-butted in the mouth, causing a split gum, while a colleague was slapped by the same resident.
“There’s a danger that these types of incidents increase, as increased unemployment and poverty inevitably results in increased violence. We feel some of our workers will be more exposed as a result.

Read More about these assaults on Council staff and teachers at: http://www.journallive.co.uk/north-east-news/todays-news/2011/01/04/attacks-on-council-staff-are-revealed-61634-27929740/#ixzz1AYfNvGSk

200 attacks on Town Hall staff By: Terry Kelly South Shield Gazette 8 Jan 2011
Over 200 council workers in South Tyneside have been physically attacked over the last three years, new figures have revealed.
A senior councillor today condemned those assaulting staff and called for the courts to punish those responsible.

Many of the incidents involved care cases, but council bosses said they are taking a “zero tolerance” stance to the problem and aim to protect all their employees from physical and verbal attacks.

Other figures reveal that more than 1,500 council workers are attacked across North East England every year, with the total number over the last three years amounting to 5,019 attacks.

The safety and wellbeing of our staff is of paramount importance and we have robust policies, procedures and training sessions covering violence at work, lone working and personal safety.

“It is important to note that a large proportion of these incidents occurred as part of the care services the council provides, which are often to people with challenging behaviours.”

Read full sorry the attacks on town hall staff at:

http://www.shieldsgazette.com/news/200-attacks-on-Town-Hall.6683963.jp

Brooks Jordan response to violence and aggression towards Council workers
Addressing Personal safety/Conflict Resolution issues for Council employees
People have a right to be angry especially in the current economic climate.
Current cuts in Local Authority spending are causing anger to many people (including Council workers) and most people put the blame for this squarely on the Banking Industry see article below:
New poll reveals depth of outrage at bankers’ bonuses
Report by: Anushka Asthana, the Observer

Three in four think banks are still not properly regulated and want payout cap

Public outrage at bankers’ bonuses is revealed in a poll that finds wide support for a cap on payouts and tighter regulation of financial institutions.
A YouGov poll reveals the extent of public anger at City excess. It finds that 76% of people would support a cap on bonuses, that 59% support windfall taxes on bankers’ bonuses, and that 60% want the tax to be extended to those working in hedge funds and ¬private equity houses.
Politicians said today’s polling showed the true extent of public anger and revealed support for “wholesale reform” of the financial sector. Jon Cruddas, Labour MP for Dagenham, called on the government to bring in the reforms. “It is popular and it is the right thing to do,” he said.
Ruth Lea, economic adviser to the Arbuthnot Banking Group, said it was little surprise that the public was unsympathetic to the banks. She said that workers in Redcar in the north-east, where the local steelworks are being mothballed, were furious that so much was spent saving the banks. The “sense of unfairness hits you between the eyes”, she added.
Read full article at:

http://www.guardian.co.uk/business/2010/feb/21/bank-bonuses-outrage-opinion-poll

There’s a risk that health and safety risk assessments and Personal Safety /Conflict Management training will come under pressure with the cuts that are taking place
For instance where there needs to be two staff going out on home visits or trade inspections inspections, with the scale of the cuts there’s a worry there will be less commitment and emphasis on this resulting in a return to more Lone working.
As previously stated people have every right to be angry, but do not have a right to be hostile, abusive or behave violently.
Research by the NHS security Management as shown that good Conflict Resolution training can dramatically reduce the instances of violence against their staff and the introduction of their National Syllabus on this.
For more information on this go to:

http://www.nhsbsa.nhs.uk/SecurityManagement/1160.aspx

Local Authorities have now even more responsibility to protect their staff with the introduction of the Equalities Act 2010.
• Harassment: behaviour deemed offensive by the recipient. Employees can claim they find something offensive even when it’s not directed at them.
• Harassment by a third party: employers are potentially liable for the harassment of staff or customers by people they don’t directly employ, such as a contractor.
Under this legislation Harassment is defined as any incident which occurs more than once and the Harassment does not have to be committed by the same person.
So if an employee is subjected to some form of Harassment and the employer fails to put into place some form of control measure after they become aware of this they could be in breach of this legislation.
There is now also the Corporate Manslaughter and Corporate Homicide Act 2007

This new legislations enables enforcement agencies to hold Chief Executives & Managing Directors responsible for gross negligence if they fail to protect their staff and the first prosecution under this legislation is soon to come before the courts.
For details go to: http://www.healthandsafetytips.co.uk/Articles/Corporate_Manslaughter_The_First_Case.htm
For more details of Personal Safety & Lone Working training go to: www.brooksjordan.co.uk
For current training courses on:
Personal Safety, Conflict Resolution/Management, Physical Intervention Techniques & other relevant training courses go to: www.brooks-jordan.com or www. brooksjordan.co.uk

Teachers are to receive self-defence lessons to protect themselves from violent pupils
Teachers will be taught techniques to restrain violent pupils safely and also how to defuse threatening situations.
The aim is to protect teachers and cut the growing number of staff accused of assaulting pupils.
Teachers from primary, secondary and special schools will be trained in the techniques and will pass them onto colleagues.
Schools in Powys, Mid Wales will be the first to try out the special training.
False accusations of assault have blighted the careers of many teachers.
Read full story @: http://www.dailymail.co.uk/news/article-64702/Teachers-given-self-defence-lessons.html#ixzz1ASj0mNUx

See recent case in Nottinghamshire
Teacher arrested on suspicion of attempted murder
• Pupil allegedly hit with weight from set of scales
• Science master questioned over two other incidents

http://www.guardian.co.uk/uk/2009/jul/09/teacher-arrested-mansfield

Teacher Peter Harvey not guilty over dumbbell assault on pupil
A teacher who beat a boy’s head with a dumbbell while shouting “die, die, die” walked free from court yesterday after being cleared of attempted murder because he was mentally unwell and had been tormented by the pupil.
In a case that raised doubts about whether there was sufficient help available for stressed teachers struggling with disruptive children, Peter Harvey, 50, was cleared after the jury deliberated for little more than an hour. He was also cleared of grievous bodily harm with intent.
Read full story@http://www.timesonline.co.uk/tol/news/uk/crime/article7111814.ece
For more information about Self-defence training for schools visit: www.brooksjordan.co.uk